Make institutional knowledge outlast the project
I help organizations capture, structure, and share what they know, so lessons are not lost when projects close or staff move on, and organizational memory is maintained.
Why It Matters
Organizations learn expensive lessons, then lose them. Reports sit in folders where nobody opens, experts leave, and the next project starts from zero. The problem is rarely a lack of knowledge. It is the absence of a system that captures it and puts it back into use.
My Approach: Capture, Structure, Share, Reuse
“The best knowledge system is the one people still use after the project ends.”
I start by identifying what your organization needs to know to do its work, who holds that knowledge, and where it gets lost. Then I build the simplest structures that capture it, make it findable, and keep it current.
What this looks like in practice
I have trained over 100 UN staff members in digital collaboration tools, SharePoint systems, and knowledge management processes, and developed hundreds of training materials and capacity-building toolkits. In coordination settings in Mali, I developed digital systems for gathering collective contributions across humanitarian and development fields, and built knowledge-sharing systems that facilitated inter-agency collaboration.
Linking Knowledge to Accountability and Learning
Knowledge management is most useful when it feeds the way organizations plan, report, and improve. I connect knowledge systems to results-based management and learning, so what is captured informs decisions instead of sitting in archives.
Where knowledge and results meet
- Results-based management (RBM): lessons and evidence flow into planning, monitoring, and reporting
- Accountability and learning mechanisms: regular review points where findings are discussed and acted on
- Quality assurance: documentation standards that make information reliable before it is shared
- Gap analysis: a clear view of where information and learning stop flowing between teams
- Change management: new tools and routines introduced while day-to-day operations continue
- Coordination across departments, offices, and external partners: shared structures, so everyone works from the same picture
Services
Technical writing turns expertise into practical, decision-ready documents: compelling proposals, clear procedures that teams can apply consistently, and concise briefs that inform action. Every document combines technical accuracy with accessible language, ensuring that complex information serves the needs of practitioners, evaluators, and decision-makers.